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COMPLIMENTARY SHIPPING Enjoy complimentary shipping on orders R300 and above.(MOTHER'S DAY SPECIAL) Shipping disclaimer Regrettably, we will not be held liable for any postage or delivery delays that arise from unforseen issues that are beyond our control, this includes but not limited to:- wars, courier issues and postal strikes, incorrect addresses and acts of God. Courier services may be delayed during lockdown, holidays, big sales etc. SHIPPING CHARGES For orders that fall below the complimentary shipping amount, shipping costs are automatically calculated at checkout please note that calculations shall be based on parcel size & destination. Order Processing time After an order is placed, please allow 2-3 working days for order processing and preparation for shipment. SHIPPING CUT OFF TIME PLEASE NOTE:-the below are based on product availability -Orders placed by 10:00 SAST dispatch on the same day -Orders placed after 10:00 SAST dispatch on the following working day.  -Orders placed on the Weekend will ship on a Monday. Deliveries disclaimer Delivery times are based on orders placed between Monday and Friday. Deliveries shall be made between Monday to Friday. No deliveries shall be made over Saturdays, Sundays or Public holidays. SHIPPING LEAD TIMES Johannesburg & Surrounding areas  *2-4 working days  Cape Town, Durban, Port Elizabeth) *3-5 working days OUTERLYING AREAS // *4-6 working days *Shipping lead times calculated from time of dispatch.  CHANGES & CANCELLATIONS Please note that once an order has been placed & is confirmed online, it is immediately processed by our DC. For this purpose, online orders may not be cancelled or changed after receipt of payment. Please refer to our terms and conditions EXCHANGES AND REFUNDS Refund policy We hope that you find all purchases made on our online store to your liking. However, if for any reason you are not completely satisfied, please notify us within 7 (seven) days of receipt of item(s). Please send us an image of the item(s) with your request to: orders@thebeautycatalogue.co.za For hygiene reasons we cannot accept returns of cosmetics (including and not limited to: lip-care products, body-care products, jewellery, makeup and skincare products). You will not be entitled to a refund or exchange of gift cards, personalised, resized or Sale items or special order items. You will be refunded to your original payment method once the item(s) has been returned, received and assessed by our quality assurance team at our DC. On successful assessment we'll authorise the refund. Please be advised that it may take up to 10(ten) working days for the funds to reflect in your account. If you purchased the items yourself and meet all the refund requirements, you will receive a full refund, less applicable delivery charges. If you received the items as a gift, or if you do not have the invoice, we will use our discretion to allow the exchange for the items for items of the same value to take place (A balance will not be granted if you choose to exchange the items for other items of a lower price), or for a gift card at current price, minus any current promotional discount. EXCHANGES We are pleased to let you know that we only replace defective or damaged product that are not damaged due to the customer’s own negligence. Please contact us at orders@thebeautycatalogue.co.za where we are happy to assist you. Please note: You cannot receive a cash refund for items purchased online. Should an exchange or refund be requested, you will be liable for the courier costs incurred. We will always try our best to assist with refunds where necessary. Happy shopping!.